For some passengers, an unfamiliar driver ends the outing
For a participant with a cognitive disability, autism or significant anxiety, a stranger in the driver's seat isn't a minor variation. It can be the thing that stops the trip before it starts. Routine is doing real work on these journeys, and a rotating cast of unfamiliar faces quietly undoes it.
We can't promise the same driver every single time and we won't pretend otherwise. What we do is keep participants on a consistent roster wherever the schedule allows, note communication preferences and routines on file, and tell you in advance when a regular driver is away rather than surprising someone on the morning.
