Privacy policy
We only ask for the details we need to get you safely from A to B. This page explains what we collect when you book a wheelchair taxi, why we collect it, and who it is shared with.
What we collect and why
Wheelchair Taxi Perth ("we", "us") handles personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information you give us
When you use our booking enquiry form, call us or message us on WhatsApp, we collect the details needed to arrange your trip: your name, phone number, email address (if you provide one), pick-up and drop-off addresses, travel date and time, the mobility equipment you use, the number of passengers travelling, and anything else you choose to tell us in the message field, which may include NDIS plan or PTSS details, or access and support requirements.
Some of this, meaning information about disability, mobility equipment or health-related support needs, is sensitive information. We collect it only because it is necessary to send the right vehicle and provide safe assistance, and only with your consent, which you give by submitting the form or telling us over the phone.
How we use it
We use your information to confirm and deliver your booking, to contact you about that booking, to arrange recurring trips you have asked for, and to handle payment, invoicing or subsidy claims. Where you have asked us to bill an NDIS plan manager or apply a PTSS subsidy, we share only the details required to process that claim.
We do not sell your personal information, and we do not use your booking details for marketing without asking you first.
Who else handles your information
Our online booking enquiry form is delivered by FormSubmit, a third-party form service that receives your submission and forwards it to our email inbox. Our contact, service-area and suburb pages offer a Google Maps frame, but it is not loaded unless you press the button to load it. Nothing is requested from Google until you do, and once you do, Google may set cookies or record that the map was loaded. Both services operate under their own privacy policies.
Beyond these, we may disclose information where the law requires it, or to our insurers or professional advisers where necessary.
Storage and retention
Booking enquiries are received and stored in our business email account. We keep booking records for as long as we need them to run the service and to meet tax, insurance and record-keeping obligations, then delete or de-identify them. We take reasonable steps to protect information from misuse, loss and unauthorised access.
Cookies and analytics
This website does not set advertising or tracking cookies of its own. Fonts are served from our own domain rather than a third party. On a normal page view, nothing at all is loaded from a third party. The Google Map is the only third-party element on the site, and it stays unloaded until you choose to load it.
Accessing, correcting or deleting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us on 0450 393 397 or info@wheelchairtaxisperth.com.au and we will respond within a reasonable time. If you are unhappy with how we have handled your information, you can also complain to the Office of the Australian Information Commissioner.
Contact us
Wheelchair Taxi Perth
36A Cargill St, Victoria Park WA 6100
0450 393 397 · info@wheelchairtaxisperth.com.au
Ready to travel? Book a wheelchair taxi or read more about our team and commitments.