Aged-care transport

Aged care transport in Perth

Getting out shouldn't stop because driving did. Patient, door-to-door transport for seniors across Perth: to appointments, the shops, the hairdresser, a friend's place or the family Sunday lunch, with drivers who help rather than hurry.

Arrange aged-care transportCall 0450 393 397
  • Walkers & frames welcome
  • Support at Home friendly
  • Family can book from afar
Who we carry

Not everyone who needs help uses a wheelchair

Most of our older passengers walk. What they need is a low step, a steady arm, somewhere to put the walker, and a driver who doesn't sigh while they get settled. Our vehicles happen to be wheelchair accessible, which simply means the ramp is there on the day it's needed.

We carry people living at home, in retirement villages and in residential aged care. We also work with a lot of families who live interstate and are trying to arrange reliable transport for a parent from three thousand kilometres away.

  • Walking frames, rollators and sticks travel with you
  • Wheelchair access available whenever it's needed
  • Living at home, in a village or in residential care
  • Family can book, pay and manage trips on a parent's behalf
Book onlineCall 0450 393 397
An older woman using a walking frame being supported by a companion on a footpath.

The unhurried bit

  • Time to get settled, without being rushed
  • A hand to the door and back inside
  • Shopping carried in, not left at the kerb
Where people go

The trips that keep life normal

Medical appointments matter, but they're not what people miss when they stop driving. It's everything else.

Appointments

GP, specialist, dentist, optometrist, podiatrist and audiology. The appointments that stack up and are quietly skipped when transport is hard.

Shopping & errands

The supermarket, the chemist, the bank and the post office, with help getting the bags back inside rather than left at the front door.

Family & social

Sunday lunch, a grandchild's assembly, church, the bowls club, a funeral, or visiting a partner in care. The trips that are the point of the week.

Residential care outings

Collection from and return to aged-care residences, coordinated with facility staff and with the family kept informed.

Paying for it

Support at Home, and what changed in November 2025

Aged-care funding in Australia changed materially in late 2025, and a lot of families are still working with the old vocabulary. Here's where transport sits now.

Support at Home replaced Home Care Packages

The Support at Home program replaced Home Care Packages from 1 November 2025. Transport is a fundable service under the new program, sitting within the everyday living and independence service categories rather than being drawn loosely from a package balance.

The practical difference for most families is co-contributions: what you pay toward a service now depends on which category it falls into and on a means assessment of income and assets. Transport under everyday living attracts a higher co-contribution rate than clinical supports do.

How we invoice against it

Where transport is approved under a Support at Home plan, your provider can be invoiced directly for the trips rather than settling in the vehicle. Arrangements differ between providers, so tell us who manages the plan and we'll sort the practicalities out with them.

If the arrangement is self-managed, or a family member is simply paying for a parent's trips, we issue itemised receipts with the date, route and amount so the record is clean either way.

The PTSS card applies to seniors too

Age alone doesn't qualify anyone, but plenty of older Western Australians meet the PTSS criteria on the basis of a permanent disability that prevents them using public transport. The standard yellow card pays 50% of the fare up to a $25 subsidy; the purple wheelchair card pays 75% up to $35 in a wheelchair accessible taxi.

It's worth checking with the Department of Transport on 13 11 56 if a parent is making several trips a week. Many families never think to ask.

Support at Home rules and co-contribution rates are set by the Australian Government Department of Health, Disability and Ageing; PTSS is set by the WA Department of Transport. Both change. Checked August 2026. Nothing here is funding advice.

A carer helping a passenger step out of a white accessible van, with a wheelchair ready beside them.

Peace of mind

The same driver where we can manage it, a phone number a person answers, and notes on file so nobody re-asks which arm not to take.

For families

Arranging transport for a parent, from anywhere

A large share of these bookings come from an adult child, often in another state, solving a problem at a distance. You can book on your parent's behalf, pay for the trips, set up a recurring schedule, and ask us to confirm each booking with you as well as with them.

You can also ask us to call you if something doesn't go to plan: the driver couldn't get an answer at the door, your mother wasn't ready, the appointment ran two hours over. Knowing quickly is usually what families actually want.

  • Book, pay and manage trips on a parent's behalf
  • Confirmations sent to you as well as the passenger
  • Recurring weekly trips set up once and left to run
  • A call if anything about a trip doesn't go to plan
Book onlineCall 0450 393 397
What it costs

Fares, PTSS and NDIS funding

Metro trips run on the WA Government maximum metered rates with no accessibility surcharge, and pre-booked journeys can be quoted as a fixed price. A purple PTSS card pays 75% of the fare, up to a $35 subsidy, when you travel in your wheelchair in a wheelchair accessible taxi.

See the full fare & funding breakdown
Good to know

Aged-care transport questions

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One fleet, one phone number. See every service we offer or the Perth suburbs we cover.

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Getting out, made easy again

Book aged-care transport in Perth

Whether it's one appointment or a standing weekly trip, we'll take the time to get it right.

Call 0450 393 397Send an enquiry
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